Gather and Heartbeat Labs Align to Elevate the Customer Experience in the Dealership

Gather, the auto industry's leading identity and insurance verification and update service, is excited to announce a strategic partnership with Heartbeat Labs, a pioneer in branded dealership communication solutions.

This collaboration stems from both companies’ shared commitment to enhancing the car-buying experience, focusing on convenience, efficiency, and improved customer-dealer interactions.

Gather simplifies the verification process at dealerships by allowing customers to confirm their identity and insurance coverage with a simple 50-second process by which they take a few quick photos of their driver's license, insurance card, and a selfie. Gather also streamlines the sales process by updating the customer’s auto policy with the new vehicle information, saving valuable time for both customers and dealers.

Heartbeat Labs' communication technology, which displays the dealership’s name and logo on customer calls and text messages, ensures that customers can easily recognize and respond to dealership outreach, further accelerating the sales process.

"Bringing Heartbeat Labs cutting edge telephony solutions into Gather's identity and insurance verification offering further enhances the consumer experience at the dealerships using these technologies" says Ken Luna, Director of Partnerships and Executive Board Advisor for Gather.

"By utilizing Heartbeat Labs' capability to transform all dealership phone lines with name branded and text response enabled communications, we complement the Gather ability to verify identity/insurance coverage in both remote and in-dealership environments" says Michael Markette, telephony consultant for Heartbeat Labs. 

Together, these innovative solutions represent a new standard for dealership operations, offering a seamless, technology-driven experience that every dealership should consider to enhance both consumer satisfaction and operational efficiency.

Contact Information:

Heartbeat Labs:
Michael Markette, Consultant
mike@markette.com | 425-941-2451

Gather:
Ken Luna, Director of Partnerships & Executive Board Advisor
ken@gather.technology | 321-262-6464